Deliveries every day from 11:00 to 23:00 (UTC+3). Average delivery time — 15 minutes.

Gears.Games
Sign in
All gamesXbox OneXbox SeriesPS4PS5How it worksFAQ
Warranty

Warranty, refunds and account replacement

We guarantee the access for the whole rental period. Below is what exactly the warranty covers, when we refund your money and what to do if the access stops working.

Warranty term

Whole access period

Account replacement

Free of charge

Support response

10–30 minutes

What the warranty covers

If the problem is on our side, we fix it at our own cost

  • The game stopped launching or disappeared from the library through our fault.
  • The account was blocked or its password was reset without your involvement.
  • The activation code you bought turned out to be invalid or already redeemed.
  • The access type we delivered does not match what your order says.
  • The Primary slot stopped working on your console — we will move it again.

When the warranty does not apply

These cases come from breaking the security rules

  • You changed the password, the email or the two-factor settings of the account yourself.
  • Primary was activated on several consoles at once or handed over to third parties.
  • The profile was signed in to from a PC, a phone, a VPN or third-party services.
  • The game does not work because of your subscription (no Game Pass) or free disk space.
  • The rental period stated in the order has expired.

Rules that keep your access

Play from your own profile and keep our account set as the home console. Do not change the account details, do not activate Primary on a second console without asking us first and do not sign in to the profile from other devices.

Account replacement

The main way we solve a problem — fast and free

  1. 1Check the order status in your account page: if it says "Awaiting payment", the payment has not been confirmed yet.
  2. 2Take a screenshot of the error or describe it in text — an error message speeds the diagnostics up a lot.
  3. 3Message us on Telegram with the order number, the game title and a description of the problem.
  4. 4We check the account and offer a solution: reissuing the details, replacing the account or a refund.
  5. 5A replacement usually takes 15 minutes to 1 hour during working hours; we report the decision in the same chat.

What to prepare

  • The order number
  • The game title and the platform
  • The access type: Primary, Secondary or a code
  • A screenshot or the text of the error
  • Your Gamertag
Message us on Telegram

Refunds

When and how much we refund

The access has not been delivered yet

We refund the full order amount. The money returns to the same card or wallet you paid from within 1–3 business days.

The access has already been delivered

A refund is possible if we could not restore the game and no replacement was available. The amount is returned proportionally to the unused rental period.

Special case — an activation code

A redeemed code cannot be returned: it is already tied to your account. That is why we first replace an invalid code with a working one and refund the money only if a replacement is impossible.

When there is no refund

If the access was blocked because the security rules were broken (a password change, sharing the details, multi-activation of Primary), no refund is issued.

Need help right now?

Support works daily 11:00 – 23:00 (UTC+3). Message us on Telegram @weskars or at support@gears.games — attach your order number and a description of the problem.

How to activate a gameFrequently asked questions