Deliveries every day from 11:00 to 23:00 (UTC+3). Average delivery time — 15 minutes.

Gears.Games
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Support

Get in touch

Gears.Games — digital games at discount prices. We help with activation, access and warranty. Telegram is the fastest channel.

Telegram

@weskars

Orders, payments, access details, account replacement and any game-related questions. Send your order number or code right away — we will find the order instantly.

Open the chat

E-mail

support@gears.games

For warranty requests and anything that needs screenshots or files. We reply within the working day.

Send an email

Working hours

daily 11:00 – 23:00 (UTC+3)

We deliver every day from 11:00 to 23:00 UTC+3. Messages sent at night are answered in the morning.

Payment

Payment and delivery work semi-automatically: the details appear in your order right after checkout, and the access details arrive in your account page once the payment is confirmed. No receipts needed.

What we need from you

One thing only: the order number or its short code, like GG-7K4M2. It is shown in your account page and in every message about the order. With it we see the whole order at once — no screenshots and no receipts.

Sample message

Hello! My order is GG-7K4M2. When will the access details arrive?

That is enough to start: we open the order and see the game, the access type and the payment status.

Payment by country

We are an international service, so the available payment methods depend on the country. The country is chosen at checkout and can be changed there at any time.

Russia

Bank card and SBP transfer.

Rest of the world

Cryptocurrency: USDT, Bitcoin, Ethereum.

Chat safety

We never ask for

  • An SMS code, a bank push notification or card details with the CVC.
  • The password of your own Xbox account.
  • A transfer to a card number that is not in your order.

How to be sure you are writing to us

The only official contacts are @weskars and support@gears.games. The payment details are always visible in your order in the account page. If in doubt, compare the amount and the recipient with your order.

Did not find an answer?

Most answers about Primary and Secondary, codes, regions and the warranty are collected in the FAQ section. Frequently asked questions