Terms of Service

These Terms of Service govern the use of gears.games and every purchase made through it. By creating an account or placing an order you confirm that you have read, understood and accepted them.

If you disagree with any part of these terms, do not use the Site. If you order on behalf of a company, you confirm that you are entitled to bind it.

The seller and operator of the Site is the operator of gears.games. Its details must be filled in before publication:

• Legal name: GEARS GAMES LLC
• Registered address: 530-B Harkle Road Ste 100, Santa Fe, NM, 87505 USA

Support: support@gears.games, Telegram @weskars, working hours 11:00–23:00 (UTC+3).

We sell digital goods for Xbox consoles: access to shared accounts of our own stock (Primary and Secondary) and official game activation codes. The type of access, its term and its price are stated on the product card and in your order.

• Primary: our account is set as your console's home Xbox, you play from your own profile, including offline. One Primary console per account.
• Secondary: you sign in to our account and play from it. A permanent internet connection is required and the profile settings must stay unchanged.
• Activation code: you receive a code and redeem it on your own Xbox account, where the game stays permanently.

We are an independent store and we are not affiliated with Microsoft Corporation. All trademarks, game titles and content belong to their respective owners and are used only to describe the goods.

An order is created in your account from the cart: you choose a game, a platform, a type of access and a payment method. The order and its event history stay in your personal account.

An order is a request to buy. The contract between us is concluded when the payment is confirmed and we start reserving stock, or when we confirm that the goods are available on the stated terms.

We may refuse or cancel an order if the item is out of stock, if the price was displayed incorrectly, or if we suspect fraud or a violation of these terms. In that case we refund everything you paid.

Prices are shown in US dollars by default and in Russian roubles if you switch the display currency. Conversion uses the exchange rate of our store, and the amount to pay is fixed by the manager when the order is confirmed.

Game descriptions, covers and reference prices come from the public Microsoft Store catalogue and are provided for information. The price, availability and terms of the deal are those of our store as shown in the cart and in the order.

If a price or a description was clearly wrong (a technical error or an outdated exchange rate), we offer you the corrected terms or cancel the order with a full refund.

Payment is accepted manually: a transfer to a card, the Russian quick payment system (SBP), cryptocurrency (USDT TRC-20 or CryptoBot) or another method the manager offers. The details appear in the order right after it is created.

The order is processed once the money arrives. No receipt is required: the manager identifies the payment by the order number or its short code. Payment must be made within 60 minutes from the moment the order is created, otherwise the order expires and the reserved item is released.

Cryptocurrency amounts are fixed at the rate agreed with the manager during confirmation and are not recalculated afterwards.

Access data is delivered to your account on the Site and, if you wish, duplicated in Telegram. Working hours are every day from 11:00 to 23:00 (UTC+3). The usual delivery time after payment confirmation is 15 to 30 minutes; for rare items the manager states the term separately.

Give us a correct console identifier (Xbox Gamertag) and check it before delivery. Access issued to a wrong identifier counts as delivered; moving it to the right console is possible only by agreement with support.

Check the received data within 24 hours of delivery and report any problem at once: this way we can replace the account while stock is available.

If the access has not been issued yet, you may cancel the order and get a full refund to the same card, account or wallet the payment came from.

Once access data is issued, the goods count as used: the data can be copied, and a rental cannot be returned like a sealed box. That is why a refund after delivery is possible only under the warranty, when we cannot restore the game or replace the account.

• Not delivered yet: full refund within 1–3 business days.
• Delivered and not working: we restore or replace the access, or refund the unused part of the term.
• Invalid or already used activation code: replaced with a working one, and if no code is available we refund the full amount.
• Warranty refused under the rules of use: no refund.

Cryptocurrency refunds are made in the same currency minus the network fee; exchange rate differences are not compensated. Requests are accepted at support@gears.games or Telegram @weskars with the order number.

We guarantee that the access works for the whole term stated in the order. If an account is blocked, its password is reset, the game disappears from the library or the Primary slot stops working without your fault, we restore the access or replace the account free of charge.

The warranty does not cover cases caused by the buyer: changing the password, e-mail or two-factor settings, sharing the data with third parties, activating Primary on more than one console, signing in through VPN or third-party services, or playing from the wrong profile.

To report a problem, write to support with the order number, the game title and a screenshot or the text of the error. During working hours we usually respond within 10–30 minutes.

Access to our accounts is shared, so the rules below are not a formality: breaking them blocks the account for every customer and voids the warranty.

• Do not change the password, e-mail, region, family settings or two-factor authentication of the account.
• Do not hand the access data to third parties and do not publish it.
• Activate Primary on exactly one console; the slot can be moved once, through support.
• Do not sign in to our account through VPN, browsers, phones or third-party services: this triggers platform security blocks.
• Do not resell, rent out or otherwise commercially use the access you received.
• Do not delete or modify data in a way that affects other users of the account.
• Report a problem with the access immediately instead of trying to repair the account yourself.

When using the Site you must not:

• break the law, order on behalf of another person without their consent, or use stolen payment instruments;
• create multiple accounts to bypass purchase limits or promo code restrictions;
• start unjustified chargebacks after receiving the goods;
• scrape the catalogue, send automated requests or overload the Site;
• copy the content, texts or design of the Site for another store;
• interfere with the Site or attempt to access the admin panel or other customers' data.

The Site and the catalogue are provided "as is". We are responsible for delivering working access and for the warranty described above, but we cannot guarantee that a particular game stays available forever: a publisher may withdraw it or change the terms of the platform.

To the maximum extent permitted by law, our total liability for an order is limited to the amount you paid for it. We are not liable for indirect losses, lost profit, lost game progress or for platform blocks caused by a violation of the rules of use.

Nothing in these terms limits the rights that consumer law grants you and that cannot be waived by agreement.

We may suspend or block an account and cancel undelivered orders if we detect fraud, a violation of these terms or a threat to the security of the store and other customers.

You may stop using the Site at any time and ask us to delete your account under the Privacy Policy. Obligations under delivered orders and accounting records survive termination.

The design, texts, structure and code of the Site belong to the operator. Game titles, covers, descriptions, the Xbox and Microsoft trademarks and the content of the Microsoft Store catalogue belong to Microsoft Corporation or to the respective publishers.

We use them only to identify and describe the goods. Nothing on the Site grants you a licence to the games themselves: the rights to use a game are determined by the platform and the publisher.

These terms do not limit the mandatory consumer protection rules of the country where you live.

Before going to court, write to support@gears.games: most disagreements are settled in a chat within a few days. If we cannot agree, the dispute goes to the competent court at the location of the seller, unless the law of your country requires otherwise.

We may change these terms when the store, the payment methods or the law change. The new version is published on this page with a new date, and material changes are announced in the site header or by e-mail.

Orders are governed by the version of the terms in force when the order was placed. Continued use of the Site after an update means you accept the new version.

If a provision of these terms is found invalid, the rest remains in force. These terms, the Privacy Policy, the Cookie Policy and the CCPA notice form the entire agreement between us about the use of the Site.

The English and Russian versions of the documents are equal in meaning; if the wording of a translation differs, the English version prevails.

Questions about these terms, orders and refunds go to the channels below. Add the order number for a faster answer.