Frequently asked questions about buying games

Primary means the console is activated as the home one for our account, while you play from your own profile: the progress, the achievements and the saves stay yours, and no internet is needed to launch the game. Secondary means you sign in to our account and play right from it: an internet connection is required and only the issued profile can be used. Secondary is cheaper but it forbids changing the profile details.

With an activation code you get a 25-character key and redeem it on your own account in "Store" → "Redeem code". After the activation the game stays with you forever: no other profiles, no sign-in to a shared account and no limits. Codes are available for Xbox One and Xbox Series X|S.

We use accounts from Turkey, Ukraine, Poland and the USA — the region affects the store interface language and the availability of some editions. The Russian localization is stated on the game page: "Russian voice" or "Russian subtitles"; the language itself is switched inside the game. If a specific edition or language matters for your game, message support before paying and we will pick a suitable account.

Usually the access details appear in your account page 15–30 minutes after the payment is confirmed. Orders placed at night are processed from 10:00 MSK, and for rare items the manager tells you the timing in advance. Our working hours are 11:00–23:00 UTC+3.

Message support and attach the error text or a screenshot — we check the account and in most cases replace it within an hour. If a replacement is impossible, we refund the money for the unused part of the period.

Yes, online modes work, but the subscription has to be on your own profile: Xbox Game Pass Core or Ultimate. Access to our account does not replace a subscription. Secondary needs the internet all the time; Primary needs it only to download the game and the updates.

Once per rental period and only after agreeing with support: the Primary slot is moved manually, because an account has exactly one home console. For Secondary the console can be changed without limits — you just sign in to the profile from another device.

We sell access to legally purchased digital copies of games and official activation codes: the purchases are made in the official Microsoft store. This format is not described in the platform user agreement as a separate service, so we honestly warn you about the security rules and give a warranty for the whole access period. All trademarks belong to their owners, we are not affiliated with Microsoft Corporation.

It depends on the country. In Russia: a bank card or an SBP transfer. In the rest of the world: cryptocurrency — USDT, Bitcoin or Ethereum. You choose the country at checkout, the details appear right after it, and the order is processed as soon as the money arrives. No receipts needed — the manager finds the payment by your order code.

The warranty covers the whole rental period of the access: if the game stops launching through our fault, we replace the account or refund the money. The warranty does not cover cases where the buyer changed the password or the email of the account, activated Primary on several consoles or shared the access details with third parties.

For regular play a VPN is not needed on Xbox. It may be required only to redeem a code in a region different from yours — in that case the manager will tell you the right region and the exact steps. Signing in to our profile with a VPN or through third-party services is forbidden: it leads to the account being blocked.

First check your account page: the "My orders" section and the order status. If the status is "Awaiting payment", the payment has not been confirmed yet — send the receipt to the manager. If the status is "Paid" but there are no details, message us on Telegram with the order number: usually it takes a couple of minutes to sort out.

Yes: if the access has not been delivered yet, we refund the full amount. After the details are delivered a refund is possible when we could not restore the game: no replacement was available and the rental period is almost unused. More details are in the "Warranty and refunds" section.

Make sure you installed the right edition: the library may show both versions. On Xbox Series X|S open the game page and choose the Optimized for Xbox Series X|S version if it is available; for some games a paid upgrade is needed — in that case message support and we will find a free path.

The rental period is fixed in the item description and does not change after the purchase. We do not delete the account and do not reset the password during the whole period: the access keeps working while the warranty is valid. When the period ends, simply stop using the profile — you do not have to delete the game from your console, but it will not launch without access.